Late fees and disconnections resume
In April 2020, the City of Daytona Beach provided customers with a one-time payment of water and sewer charges and suspended all utility turn-offs and late payment penalties to help ease the financial burden faced by many of our customers because of the COVID-19 pandemic. We trust that this reprieve was beneficial and are fully aware that challenging times remain.
The COVID-19 emergency declaration has expired. The city has a legal obligation to collect all monies that are owed to the utility and will restart delinquent actions for all residential and business accounts.
Important Dates for the Collection Program
|Bills with a due date in June 2021||If unable to pay in full, Customers should contact the City to make payment arrangements and should contact other organizations for financial assistance|
|Bills with a due date in July 2021||Re-application of late fees and penalties|
|Bills with a due date in August 2021||Turn-offs begin|
If you are not current with your account, please contact our office to make arrangements to pay in full or register for a payment plan before your bill’s June due date. This will avoid future penalties and loss of service.
If you have any questions regarding this urgent billing matter, please contact Utility Billing Customer Service at 386-671-8100.
Utility Billing Online Services
Phone: (386) 671-8100
Online: codb.us/payutilitybill (pay or view bills and to stop, start or transfer service)
Drop off: In night depository drop box on the east side of City Hall
City utility customers will not be discontinued or disconnected due to non-payment of fees while the city’s emergency declaration is in effect. For utility billing, call (386) 671-8100.
If your service has been disconnected due to non-payment, please call our office at (386) 671-8100, Monday through Friday from 8 a.m. to 4:30 p.m., and speak with a Customer Service Representative.
Making a payment online WILL NOT:
- Stop scheduled service disconnect due to non-payment
- Restore service disconnected due to non-payment
- Avoid late fees and other penalties when paying after the due date
Annual Water Quality Report
The City of Daytona Beach routinely monitors for over 80 primary and secondary contaminants in your drinking water according to federal and state laws, rules and regulations. To learn more about your drinking water quality, please go to www.codb.us/waterqualityreport (PDF) to view the 2021 annual drinking water quality report. This report contains important information about the source and quality of your drinking water. To speak with someone about the report, please call (386) 671-8885. To request a printed copy of the 2021 Annual Water Quality Report, please call (386) 671-8809.