Frequently Asked Questions

Give us your name, address, and phone number and the crews in the field will be happy to let you know when they will be in your neighborhood. This will give you time to leave the house if you so choose while they are smoke testing.

No they will not be harmed. 

No harm will come to your pets. 

The smoke is designed to not be harmful to your pets or their skin. 

No, you do not need to be home at the time of testing. The crews do not need to enter your house unless there is a problem that you want documented. They will not fix a problem on private property. This is the responsibility of the home owner 

Contact one of the uniformed crew members who will be inspecting outside for leaks and they will be happy to help you figure out where the smoke is coming from, but we will not make repairs. This is the responsibility of the home owner. If smoke enters your home/business, open your doors and windows so it can be aired out. 

The smoke testing will take about 20 minutes to complete. 

Most homes will not be affected. A few may have small amounts of smoke/vapor enter the home that will dissipate in 5 -10 minutes. 

They will not. Let them know we are looking for defects in sewer lines outside the home, not inside. 

Not necessary. Let them know we are not looking to find defects inside homes. 

No advantage. This test is for breaks in the sewer system outside the home.

No preparation is necessary. If smoke/vapor enters the units, it will dissipate in 5-10 minutes.